• ISO 9001:2008 Certified 

 Workshop on “Conflict Management"


Kolkata : Saturday 21st April 2018, 3:30PM-6:30PM; 


Conflict is an inevitable part of our lives but how we view it and how we deal with it can turn it from being an unpleasant experience into one where we learn and grow. It is the result of people having different needs, opinions, expectations and often completely different perspectives.


Learning how to manage and resolve conflict is a key skill for anyone who works in a team, communicates directly with costumers or has a supervisory or managerial role. Resolving interpersonal conflict can be very empowering and should be a part of everyone’s professional development goals.


Infidea’s half-day workshop on conflict management will introduce you to tools and techniques that will assist you to effectively deal with conflict situations.


What will the Workshop cover?


  • Recognising and understanding conflict  - Why it happens
  • Understanding  the five main approaches to conflict resolution
  • Dealing with Emotions for enhanced Communication
  • Critical Thinking & Joint Problem Solving
  • Creating a future focus.


Training Methodology


This workshop will involve the use of slides & handout material, facilitator led- discussion, group exercises and role plays.The facilitator’s training approach would enable practical tools for skills transfer, improvements and results.


Who should attend?


This workshop is suitable for new managers or any professional wanting to develop their effectiveness in dealing with conflict. 


About the Facilitator


G Jai Shankar 

An alumni of Indian Institute of Management – Kolkata, G Jai Shankar comes with an overall experience of 32 years in Behavioral Training, Profit Centre Operations and Sales & Distribution Management. Jai Shankar has imparted training programs across various industries including FMCG, IT, Educational Services and Engineering Organizations across India. He has trained Client employees on Presentation Skills, Business Communication, Team Building, Negotiation Skills, SPIN Selling, Customer Relationship Management, Leadership & Motivation, Interviewing Skills, IS Architecture in Reengineering Clients etc. Adept at conducting TNA & designing learning solutions, Jai Shankar has helped leading corporations in different growth areas where training intervention is necessary. 


 Administrative Details


  • Venue: Rabindranath Tagore Centre. (ICCR-KOlkata)
  • Address: 9A, Ho Chi Minh Sarani. Kolkata - 700071. (Opp. US Consulate)
  • Date: 21st April 2018 (Saturday)
  • Timing: 3:30PM-6:30PM
  • Session Fees : Rs. 1,200/-  (Inclusive of GST) (Fees include Certification, Light Refreshment & Soft Copy of material)
  • Ticketing Link :https://www.meraevents.com/event/cm(Bookings through bank transfer is also valid)
  • Contact: 033-2265 0594; 9903407569; 9932159318; email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Website: www.infidea.in; FB page :www.facebook.com/infidea.in